PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from cnpprofessional.co.uk (the “Site”).

The Site is operated by PBG Group Limited, trading as CNP Professional. PBG Group Limited is registered in England and Wales under company number 15811085, with its registered office at Unit 14 Seafire Way, Burscough, Ormskirk, West Lancashire, England, L40 8AH.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device. This may include information about your web browser, IP address, time zone and some of the cookies installed on your device.

As you browse the Site, we may also collect information about:

• The individual pages or products you view
• The websites or search terms that referred you to the Site
• How you browse and interact with the Site
• Your device and browser type

We refer to this automatically collected information as “Device Information”.

We collect Device Information using technologies including:

Cookies: Data files placed on your device or computer which often include an anonymous unique identifier.

Log files: Files that track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

Web beacons, tags and pixels: Electronic files used to record information about how you browse and interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you. This may include your:

• Name
• Billing address
• Delivery address
• Payment information
• Email address
• Telephone number
• Order and purchase history

We refer to this information as “Order Information”.

We may also collect information you provide when you create an account, join our loyalty programme, submit a form, leave a review, contact customer services, enter a promotion or communicate with us.

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information, together with any other personal information you provide to us.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect to fulfil orders placed through the Site. This includes:

• Processing your payment
• Arranging delivery
• Providing order confirmations, invoices and delivery updates
• Managing returns, refunds and customer-service enquiries

We may also use this information to:

• Communicate with you
• Screen orders for potential risk or fraud
• Manage your customer account
• Operate our loyalty and rewards programme
• Collect and display customer reviews
• Improve our products and services
• Comply with our legal and regulatory obligations
• Provide you with information or advertising about our products and services, where this is in line with the preferences you have shared with us

We use Device Information to help us identify potential risk and fraud, particularly through the use of IP addresses.

We also use Device Information to improve and optimise the Site. This may include generating analytics about how customers browse and interact with the Site and assessing the performance of our advertising and marketing campaigns.

Depending on how we use your information, we process it because:

• It is necessary to fulfil our contract with you
• We have a legal obligation to do so
• It is in our legitimate business interests
• You have given us your consent

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties that help us operate the Site and provide our products and services.

These may include providers involved in:

• Website hosting and ecommerce
• Payment processing
• Warehousing, fulfilment and delivery
• Customer service
• Email and marketing communications
• Loyalty and rewards
• Customer reviews
• Website analytics
• Advertising
• Fraud prevention
• Business reporting and administration

We use Shopify to power our online store. Information about how Shopify processes personal information is available in Shopify’s privacy policy.

We may also share your Personal Information where required to comply with applicable laws and regulations, respond to a lawful request for information, investigate fraud or protect our rights.

We do not sell your Personal Information to third parties.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be relevant to you.

This may involve the use of cookies, pixels and similar technologies provided by advertising and social-media platforms.

You can manage your cookie preferences through the cookie controls available on the Site. You can also manage personalised advertising through the privacy and advertising settings provided by the relevant advertising platforms.

MARKETING COMMUNICATIONS

Where you have given us permission, or where otherwise permitted by law, we may send you marketing communications about CNP Professional products, promotions and services.

You can stop receiving marketing emails at any time by:

• Clicking the unsubscribe link contained in any marketing email
• Updating your marketing preferences where available
• Contacting us at retail@pbnutrition.uk

Unsubscribing from marketing will not prevent us from sending service communications relating to your orders, account or enquiries.

COOKIES

The Site uses cookies and similar technologies to operate correctly, remember your preferences, understand how the Site is used and support our advertising activities.

Some cookies are necessary for the Site to function. Other cookies, including analytics and advertising cookies, will be used in accordance with the choices you make through our cookie-consent controls.

You can also control or disable cookies through your browser settings. Disabling certain cookies may affect how the Site functions.

DO NOT TRACK

Please note that there is no consistent industry standard for responding to “Do Not Track” browser signals. We do not currently alter the Site’s data-collection and usage practices when we receive such a signal.

YOUR RIGHTS

If you are located in the United Kingdom or European Economic Area, you may have rights relating to the Personal Information we hold about you.

Depending on the circumstances, these may include the right to:

• Access the Personal Information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your Personal Information
• Restrict how we use your Personal Information
• Object to certain uses of your Personal Information
• Withdraw your consent
• Receive certain information in a portable format
• Complain to the relevant data-protection authority

To exercise any of these rights, contact us using the details provided below.

We may need to confirm your identity before completing your request.

You also have the right to complain to the UK Information Commissioner’s Office or, where applicable, the relevant data-protection authority in your country.

INTERNATIONAL TRANSFERS

Some of the service providers we use may process or store Personal Information outside the United Kingdom or European Economic Area, including in Canada and the United States.

Where Personal Information is transferred internationally, we take steps to ensure that appropriate protections and safeguards are in place in accordance with applicable data-protection law.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information for as long as reasonably necessary to fulfil your order, provide customer support, maintain our business and tax records, prevent fraud and meet our legal obligations.

Other Personal Information will be retained only for as long as necessary for the purpose for which it was collected, unless a longer period is required by law.

We may retain limited information where necessary to record a marketing opt-out, resolve a dispute or establish, exercise or defend legal claims.

CHILDREN

The Site is not intended for children, and we do not knowingly collect Personal Information from children.

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

The latest version of the Privacy Policy will always be published on the Site.

CONTACT US

For more information about our privacy practices, to exercise your rights, make a complaint or ask a question, please contact us by email at:

retail@pbnutrition.uk

Or by post at:

CNP Professional
PBG Group Limited
Unit 14 Seafire Business Park
Seafire Way
Burscough
L40 8AH
United Kingdom

Company number: 15811085