Versand

Delivery Costs (UK Mainland)

Standard Delivery - £3.99
Royal Mail 2–3 Day Delivery

Next Working Day Delivery - £5.99
DPD Next Day Service

Next Working Day Delivery - FREE
When you spend £85 or more

Next Day Delivery (UK Mainland)

Next working day shipping is applicable to orders placed before 4pm Monday–Friday.

Orders placed on Friday, Saturday or Sunday will be dispatched on Monday, excluding public holidays.

Next working day deliveries are not guaranteed.

Delayed or Missing Royal Mail Deliveries

Royal Mail Tracked 48 aims to deliver within 2–3 working days, but this timeframe is not guaranteed.

If your parcel has not arrived by its expected delivery date, Royal Mail will not accept a loss claim until at least seven working days have passed after the due delivery date. Until this period has passed, the parcel will be treated as delayed rather than lost.

Holiday Periods

Please note that delivery times may be slightly longer during busy periods such as Bank Holidays, Black Friday and the Christmas season.

While we work hard to dispatch all orders promptly, couriers may experience delays due to high order volumes. We appreciate your patience during these times.

Delivery Areas

We currently deliver to addresses within mainland UK.

Unfortunately, we do not ship to Ireland, Northern Ireland or international locations at this time.

We are also unable to deliver to BFPO addresses.

Further Information

Proof of Delivery may include:

• A signature from you or someone at your address
• A photo showing the parcel at your door or chosen delivery location
• A delivery scan and timestamp confirming it was delivered
• Confirmation that it was left in your nominated safe place
• Confirmation that it was delivered to a neighbour nominated by you

Where the courier provides Proof of Delivery confirming that the parcel was delivered in accordance with your instructions, any subsequent loss, theft or damage may be treated as occurring after delivery.

This includes:

• Orders left in a safe place or with a neighbour selected by you
• Parcels marked as delivered where valid Proof of Delivery is available
• Missed deliveries where collection or redelivery was not arranged

If you believe your parcel has not been delivered despite Proof of Delivery being available, we will help by raising a case with the courier. However, we cannot guarantee a replacement or refund while the investigation is ongoing.

This does not affect your statutory rights. If the parcel was left somewhere you did not select, or the Proof of Delivery does not support delivery to your chosen location, contact us at retail@pbnutrition.uk so that we can investigate.

To help ensure smooth delivery, please double-check your delivery address at checkout and try to have someone available to receive the parcel.