Conditions d’utilisation

Overview

This website is operated by PBG Group Limited, trading as CNP Professional. Throughout the site, the terms “we”, “us” and “our” refer to CNP Professional.

PBG Group Limited is registered in England and Wales under company number 15811085, with its registered office at Unit 14 Seafire Business Park, Seafire Way, Burscough, L40 8AH.

CNP Professional offers this website, including all information, tools and services available through this site, to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms, conditions and policies referenced in these Terms and/or available by hyperlink.

These Terms of Service apply to all users of the site, including users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you may not access the website or use our Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store will also be subject to these Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the publication of changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and have given consent for any of your minor dependants to use this site.

You may not use our products or Services for any illegal or unauthorised purpose. You must not, when using the Service, violate any laws that apply to you, including copyright and intellectual-property laws.

You must not transmit any worms, viruses, malware or code of a destructive nature.

A breach or violation of these Terms may result in the immediate termination of your access to the Services.

2. General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that content you submit, excluding credit-card information, may be transferred unencrypted and involve:

(a) transmissions over various networks; and

(b) changes to conform and adapt to the technical requirements of connecting networks or devices.

Credit-card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any portion of the Service, use of the Service, access to the Service or contact available through the website without our express written permission.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to ensure that the information available on the site is accurate, complete and current. However, we cannot guarantee that all information will always be free from errors or omissions.

Material on this site is provided for general information and should not be relied upon as the sole basis for making decisions where more accurate, complete or current sources of information are available.

Any reliance on material made available through the site is at your own risk, except where this would conflict with rights or protections provided to you by law.

The site may contain historical information. Historical information is not necessarily current and is provided for reference only.

We reserve the right to modify the contents of the site at any time. We are under no obligation to update information except where required by law.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify, suspend or discontinue the Service, or any part or content of it, at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Service, except where liability cannot legally be excluded or limited.

Changes to prices will not affect orders that we have already accepted unless the displayed price was clearly incorrect and we contact you to explain the issue.

5. Products or Services

Certain products or services may be available exclusively online through the website.

Products or services may be available in limited quantities and are subject to return or refund in accordance with our Returns & Refund Policy and your statutory rights.

We make every reasonable effort to display the colours, images and packaging of our products accurately. However, we cannot guarantee that your computer, phone or other device will display colours accurately.

Product packaging, labels or presentation may occasionally differ slightly from images displayed on the site, including where manufacturers or suppliers update packaging.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis where lawful.

We reserve the right to limit the quantities of products or services available for purchase.

Product descriptions and prices are subject to change at any time without notice.

We reserve the right to discontinue a product at any time. Any offer for a product or service made through the site is void where prohibited.

Nothing in these Terms affects your statutory rights regarding products that are faulty, not as described or otherwise fail to meet legal requirements.

Promotions and Discount Codes

Discount codes cannot be combined with another discount code, offer or promotion unless expressly stated otherwise.

Only one discount code, offer or promotion may be applied to each order.

Discount codes and promotions may:

• Apply only to selected customers, products or collections
• Require a minimum order value
• Exclude certain products or collections
• Be limited to one use per person, household, account or order
• Be subject to an expiry date
• Be subject to availability
• Be amended or withdrawn before an order is placed

Discount codes have no cash value and cannot be exchanged for cash.

We reserve the right to reject or cancel an order where we reasonably believe a discount code or promotion has been used fraudulently, incorrectly or contrary to its stated terms.

Where an order is cancelled after payment has been taken, the relevant amount will be refunded.

This section does not affect your statutory rights.

6. Accuracy of Billing and Account Information

We reserve the right to refuse an order you place with us.

We may, at our discretion, limit or cancel quantities purchased per person, household or order.

These restrictions may include orders placed using:

• The same customer account
• The same payment method
• The same billing address
• The same delivery address
• Details that indicate orders may be linked

If we change or cancel an order, we may attempt to notify you using the email address, billing address or telephone number provided when the order was placed.

We reserve the right to limit or prohibit orders that we reasonably believe have been placed by unauthorised dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for purchases made through our store.

You agree to update your account and other information promptly, including your email address and payment details, so that we can complete your transactions and contact you when necessary.

For more information, please review our Returns & Refund Policy.

7. Optional Tools

We may provide access to third-party tools over which we do not monitor and have no control or input.

You acknowledge and agree that access to these tools may be provided “as is” and “as available”, without warranties, representations, conditions or endorsements from us.

To the fullest extent permitted by law, we shall not be liable for loss arising from your use of optional third-party tools.

Your use of optional tools offered through the site is at your own risk and discretion. You should review and understand the terms under which the relevant third-party provider makes its tools available.

We may offer new services and/or features through the website in the future, including new tools and resources. Such features and services will also be subject to these Terms of Service.

8. Third-Party Links

Certain content, products and services available through our Service may include materials or services provided by third parties.

Third-party links on the site may direct you to websites that are not affiliated with us.

We are not responsible for examining or evaluating the content, accuracy, security or practices of third-party websites.

We do not warrant and shall not be responsible for third-party materials, websites, products or services, except where liability cannot legally be excluded.

We are not responsible for losses relating to purchases, services, resources, content or transactions made through third-party websites, except where such loss was caused by our breach of duty or liability cannot otherwise be excluded.

Please review the policies and practices of third-party providers before entering into a transaction with them.

Complaints, concerns or questions regarding third-party products or services should be directed to the relevant third party.

9. Intellectual Property

All content made available through the site, including text, product names, product descriptions, photographs, graphics, videos, logos, branding, designs, software and other materials, is owned by or licensed to CNP Professional and is protected by applicable copyright, trademark and intellectual-property laws.

You may access, download or print material from the site solely for your personal and non-commercial use.

You must not, without our prior written permission:

• Reproduce, copy or republish site content
• Modify or create derivative works from site content
• Sell, license or commercially exploit site content
• Distribute, transmit or publicly display site content
• Remove copyright, trademark or ownership notices
• Use our branding, product images or intellectual property for commercial purposes
• Suggest that you or your business is associated with or endorsed by CNP Professional where no such relationship exists

Nothing in these Terms transfers ownership of, or grants you a licence to use, CNP Professional trademarks, branding or other intellectual property except for the limited personal use expressly permitted above.

Unauthorised use of our site or content may result in legal action.

10. User Comments, Feedback and Other Submissions

If, at our request, you send specific submissions, such as competition entries, or you send creative ideas, suggestions, proposals, plans, reviews or other materials without a request from us, whether online, by email, by post or otherwise, these are referred to collectively as “comments”.

By submitting comments, you grant us a non-exclusive, worldwide, royalty-free licence to edit, copy, publish, distribute, translate and otherwise use those comments in any medium, subject to applicable law and our Privacy Policy.

Unless otherwise agreed or required by law, we are under no obligation:

1. To maintain comments in confidence
2. To pay compensation for comments
3. To respond to comments

We may, but are not obligated to, monitor, edit or remove content that we reasonably determine is unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that violates another person’s intellectual-property rights or these Terms.

You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights.

You agree that your comments will not contain unlawful, abusive or obscene material, viruses, malware or other harmful code that could affect the operation of the Service or any related website.

You must not use a false email address, pretend to be another person or otherwise mislead us or third parties about the origin of your comments.

You are responsible for the comments you submit and their accuracy.

To the fullest extent permitted by law, we accept no responsibility for comments posted by users or other third parties.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

12. Errors, Inaccuracies and Omissions

Information on our site or within the Service may occasionally contain typographical errors, inaccuracies or omissions relating to:

• Product descriptions
• Pricing
• Promotions
• Offers
• Delivery charges
• Transit times
• Product availability

We reserve the right to correct errors, inaccuracies or omissions and to change or update information.

We may cancel an order where information affecting the order was materially inaccurate, including after the order was submitted.

Where an order is cancelled after payment has been taken, you will receive a refund for the cancelled order.

We are under no obligation to update, amend or clarify information within the Service or on any related website except where required by law.

A specified update or refresh date should not be understood as confirmation that all information within the Service has been updated.

13. Prohibited Uses

In addition to other restrictions set out in these Terms, you are prohibited from using the site or its content:

(a) For any unlawful purpose

(b) To encourage or participate in unlawful acts

(c) To violate applicable international, national or local laws, regulations or rules

(d) To infringe or violate our intellectual-property rights or the intellectual-property rights of others

(e) To harass, abuse, insult, harm, defame, intimidate or unlawfully discriminate against another person

(f) To submit false or misleading information

(g) To upload or transmit viruses, malware or other malicious code

(h) To collect or track another person’s personal information unlawfully

(i) To spam, phish, pharm, pretext, spider, crawl or scrape the site without permission

(j) For any obscene or unlawful purpose

(k) To interfere with or circumvent the security features of the Service, related websites, other websites or the internet

(l) To place fraudulent orders or misuse discounts, promotions, payment methods or customer accounts

We reserve the right to terminate or restrict your use of the Service for violating these prohibited uses.

14. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of the Service will always be uninterrupted, timely, secure or error-free.

We do not guarantee that results obtained from using the Service will always be accurate or reliable.

We may occasionally remove, suspend or restrict access to the Service for maintenance, technical, operational or other reasons.

To the fullest extent permitted by law, the Service is provided “as is” and “as available”.

Nothing in these Terms excludes or limits:

• Your statutory rights as a consumer
• Liability for death or personal injury caused by negligence
• Liability for fraud or fraudulent misrepresentation
• Liability for defective products where it cannot legally be excluded
• Any other liability that cannot legally be excluded or limited

To the fullest extent permitted by law, CNP Professional, PBG Group Limited and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors shall not be liable for indirect or consequential losses arising from your use of the Service.

This may include loss of profits, revenue, savings, data, business opportunity or anticipated savings where such losses were not reasonably foreseeable when the relevant contract was entered into.

Nothing in this section limits rights or remedies available to consumers under applicable consumer law. UK law prevents businesses from excluding certain statutory consumer rights, and unfair consumer terms are not binding.

15. Indemnification

To the fullest extent permitted by law, you agree to compensate CNP Professional and PBG Group Limited for reasonable losses, costs or claims arising directly from:

• Your unlawful use of the Service
• Your material breach of these Terms
• Your infringement of another person’s intellectual-property rights
• Fraudulent or deliberately harmful activity carried out through your account

This section does not require a consumer to compensate us for losses caused by us, losses that were not reasonably foreseeable or losses for which liability cannot legally be transferred.

16. Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall remain enforceable to the fullest extent permitted by law.

Any unenforceable part will be treated as severed from these Terms.

The remaining provisions will continue to be valid and enforceable.

17. Termination

Rights and liabilities incurred before termination of these Terms shall continue after termination where appropriate.

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms by notifying us that you no longer wish to use our Services or by ceasing to use the site.

If we reasonably believe you have failed to comply with a material provision of these Terms, we may terminate or restrict your access to the Service.

You will remain responsible for amounts properly due up to and including the date of termination.

Termination will not affect orders already accepted unless we contact you to confirm otherwise. Where we cancel an accepted order after payment, the relevant amount will be refunded.

18. Entire Agreement

Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted on the site constitute the agreement between you and us regarding your use of the Service.

They replace previous agreements, communications and proposals relating to your use of the Service, whether written or oral, including previous versions of these Terms.

Nothing in this section excludes representations or rights that cannot legally be excluded.

Where a consumer term could have different meanings, the interpretation most favourable to the consumer will apply where required by law.

19. Governing Law

These Terms and any separate agreements through which we provide Services to you shall be governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any rights you may have as a consumer to bring proceedings in the part of the United Kingdom or European country in which you live.

If you are a consumer outside England and Wales, nothing in these Terms removes mandatory legal protections provided by the laws of your country of residence.

20. Changes to the Terms of Service

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and changes to the website.

Where changes materially affect an order we have already accepted, those changes will not apply retrospectively unless required by law or agreed with you.

Your continued use of the website or Service after changes are published constitutes acceptance of the updated Terms in relation to your future use of the Service.

21. Contact Information

Questions about these Terms of Service should be sent to cs@cnpprofessional.co.uk.

You can also contact us by post at:

CNP Professional
PBG Group Limited
Unit 14 Seafire Business Park
Seafire Way
Burscough
L40 8AH
United Kingdom

Company number: 15811085

22. Mobile Terms of Service

Last updated: 28 July 2026

The CNP Professional mobile messaging service—the “Mobile Service”—is operated by PBG Group Limited, trading as CNP Professional (“CNP Professional”, “we”, “us” or “our”).

Your use of the Mobile Service constitutes your agreement to these mobile terms and conditions (“Mobile Terms”).

We may modify or cancel the Mobile Service or any of its features. To the extent permitted by law, we may also update these Mobile Terms. Your continued use of the Mobile Service after changes take effect constitutes acceptance of the updated Mobile Terms.

By consenting to CNP Professional’s SMS or text-messaging service, you agree to receive recurring text messages from and on behalf of CNP Professional at the mobile number you provided.

Messages may be sent using automated technology where permitted by applicable law.

Service-related messages may include:

• Order updates
• Delivery updates
• Account alerts
• Customer-service information

Promotional messages may include:

• Promotions
• Special offers
• Product launches
• Cart reminders
• Other marketing communications

You do not need to subscribe to the Mobile Service to make a purchase. Your consent to receive marketing messages is not a condition of purchasing from CNP Professional.

Participation in the Mobile Service is voluntary.

We do not charge you for the Mobile Service. However, you are responsible for any charges or fees imposed by your mobile provider.

Message frequency may vary. Message and data rates may apply. Check your mobile plan or contact your provider for details.

You may opt out of marketing messages at any time by replying with the keyword STOP or using an unsubscribe link where one is provided.

You may receive a one-time message confirming your opt-out. No further marketing text messages will be sent unless you subscribe again or initiate a new conversation with us.

If you have subscribed to more than one CNP Professional mobile messaging programme, you may need to opt out of each programme separately.

For support or assistance, reply with the keyword HELP or email retail@pbnutrition.uk.

We may change the shortcode or telephone number used to operate the Mobile Service. Where appropriate, we will notify you of relevant changes.

Messages, including STOP or HELP requests, sent to an old or discontinued number may not be received. We will not be responsible for failing to act on a request that we did not receive.

Mobile network providers are not responsible for delayed or undelivered messages.

You agree to provide a valid mobile number. If your mobile number changes, you may need to subscribe to the Mobile Service again using your new number.

To the fullest extent permitted by law, we shall not be liable for failed, delayed or misdirected messages, errors in information sent through the Mobile Service or actions taken in reliance on that information.

We respect your right to privacy. Information about how we collect and use personal information is provided in our Privacy Policy.

Marketing text messages should only be sent where CNP has an appropriate lawful basis, normally consent or an applicable existing-customer exception.