Returns & Refund Policy

At CNP Professional, we want you to be completely satisfied with your purchase. If you need to return a product, we’ve made the process simple and hassle-free.

Return Eligibility

You have 14 days from the date of delivery to return a product back to us.

Please note:

We can only accept returns for products purchased directly from www.cnpprofessional.co.uk.

If you purchased through a third-party retailer, such as Amazon, eBay or in-store, please contact them directly for returns and refunds.

Changed Your Mind? (Consumer Cancellation Rights)

If you’ve changed your mind about your purchase, we’re happy to accept returns under the following conditions:

• The item was purchased from www.cnpprofessional.co.uk
• You must initiate the return within 14 days of receiving your order
• The item is in resalable condition, which means:
  • Unopened and unused
  • Undamaged and clean
  • In its original, intact packaging

For clothing:

• Unworn and unwashed
• With all tags still attached
• In the original clear packaging

If your purchase included free promotional items, these must also be returned. If they are not included, the retail value of those items will be deducted from your refund.

Return Shipping Costs

If you are returning an item because you’ve changed your mind within 14 days, you are responsible for the cost of return shipping.

Returns must be sent using a tracked courier service, as CNP Professional will not hold any responsibility for missing return parcels.

How to Return Your Order

If your return meets the criteria above:

Initiate a return with a courier of your choice using a tracked courier service.

Return Address:

CNP Professional Website Returns
Unit 14 Seafire Business Park
Seafire Way
Burscough
L40 8AH

Include a note inside the parcel with the following details:

• Your order number
• Full name
• Address
• Phone number
• Email address

Once we receive your return and confirm the items are in suitable condition, we’ll issue your refund. Please allow up to 10 business days for the funds to appear in your account.

Returns that do not meet our criteria or lack the required information may result in delays or denial of a refund.

Faulty, Damaged, Missing or Incorrect Items

If your item arrives faulty or damaged, or you’ve received a wrong or missing item, please contact us within 48 hours at retail@pbnutrition.uk.

If your parcel is missing or has been returned to sender, please contact us within 48 hours at retail@pbnutrition.uk.

Safe Place Deliveries

If you choose to have your parcel left in a safe place, with a neighbour or at another location through the courier’s delivery options, you are responsible for ensuring that the location is secure and suitable.

Where the courier provides proof of delivery confirming that the parcel was delivered to the safe place or location selected by you, any subsequent loss or theft of the parcel will be treated as a theft matter rather than a failed delivery.

In these circumstances, you should contact the police as soon as possible and obtain a crime reference number.

Where delivery has been completed in line with your selected instructions, CNP Professional may be unable to provide a replacement or refund for a parcel that is subsequently lost or stolen.

This does not affect your statutory rights. If the parcel has been left somewhere you did not select, or the proof of delivery does not support delivery to your chosen safe place, please contact us within 48 hours so we can investigate.

We will work with you to resolve the matter as quickly and effectively as possible.

To help us process this quickly, please include in your email:

• Your order number
• A description of the issue
• Clear photos of the item and any damaged packaging
• The product information from any packaging, including the BBE, lot number and batch number

Please note, CNP Professional will not be liable for any delivery issues generated due to incorrect shipping address information entered when ordering.

If you have entered any incorrect information, please contact us at retail@pbnutrition.uk immediately so that we can try to amend the order.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please place a new order and return the original item for a refund.